RBC Express Support Hub: FAQ, Guides and Support Resources
The RBC Express Support Hub is the starting point when a commercial client needs a walkthrough, a troubleshooting tip or an escalation path. This hub indexes topic categories, links into the authenticated Knowledge Base, maps support channels by urgency and points you at live and on-demand training for every RBC Express module. The RBC Express Service Centre sits behind it all at 1-800-769-2555.
If you need something specific right now, jump to a category below — sign-in help, payments, reporting, user admin, mobile or cards — or use the accordion FAQ at the bottom. For anything fraud-related, phone the Service Centre immediately; the 24/7 wire and fraud desk never closes.
RBC Express Topic Categories
Every RBC Express workflow fits into one of six categories. Pick the closest match and drill in.
Sign-in & Access
Step-by-step sign-in to RBC Express, forgot-password flow, account lockout recovery, RBC Secure Key pairing and mobile biometric setup.
Payments
Lynx and SWIFT wires, EFT batch origination, bill payments, vendor payments, international payments and dual-control approval workflows inside RBC Express.
Reporting
Standard and custom RBC Express reports, 60-field filtering, BAI2, MT940 and CSV exports, scheduled delivery and ERP integration.
User Admin
New user enrolment, role-based permissions, dual-control thresholds, Company Administrator rotations and audit trail reviews within RBC Express.
Mobile
Mobile app installation, biometric sign-in, push-notification approvals and on-the-road RBC Express workflows for CFOs and Account Managers.
Cards
Business card issuance, limit changes, cost-centre tagging, dispute initiation and statement reconciliation through RBC Express.
RBC Express Support Channels and SLAs
Match the issue severity to the correct channel. Urgent wire and fraud concerns always use the 24/7 phone desk.
| Issue Type | Channel | Response SLA | Hours |
|---|---|---|---|
| Wire or FX in-flight concern | Phone: 1-800-769-2555 (wire desk) | Immediate | 24/7 |
| Suspected fraud or account takeover | Phone: 1-800-769-2555 (fraud desk) | Immediate | 24/7 |
| Sign-in, password, Secure Key | Phone: 1-800-769-2555 | Within 15 minutes | Mon-Fri 8:00am-8:00pm ET |
| Payment workflow or reporting question | Secure Message Centre inside RBC Express | Same business day | Mon-Fri business hours |
| User admin, permissions, onboarding | Email: support@rbcexpress.at | Within 1 business day | Mon-Fri business hours |
| ERP integration or BAI2/MT940 mapping | RBC Account Manager | Within 2 business days | Mon-Fri business hours |
RBC Express Training and Knowledge Base
Self-serve learning for every RBC Express user, from first-day AP clerk to multi-entity treasurer.
The RBC Express Knowledge Base lives inside the authenticated portal under the Help menu. Every module exposes a contextual quick reference, a short video walkthrough and a PDF of the relevant section of the master user guide. Live RBC Express webinars run twice a month — typically one focused on payments and one on reporting — and the on-demand library retains every prior session for at least 24 months. Your RBC Account Manager can arrange a private training for new RBC Express joiners or an annual refresher for the whole team.
Escalation Path Inside RBC Express
How a RBC Express ticket travels when the first-line channel cannot resolve it.
Support Reference
- RBC Express Service Centre: 1-800-769-2555 — M-F 8:00am-8:00pm ET for general support; 24/7 for wire and fraud.
- International callers dial +1-416-974-5151 for RBC Express access.
- French-language RBC Express support is available on the same number during business hours.
- Secure Message Centre routes non-urgent RBC Express questions to the right product team.
- Persistent issues escalate to the RBC Account Manager, then to Commercial Banking leadership.
First Line: Service Centre
Most RBC Express issues resolve on the first call. Identity verification takes 30 seconds; the agent has read access to the session logs and can route complex topics without re-hold. Reference numbers are captured for every call so follow-up picks up the thread instantly.
Second Line: Product Specialist
Cases the Service Centre cannot close route to the relevant RBC Express product specialist — wires, EFT, reporting, user admin or treasury. Specialists hold the deep configuration and integration knowledge necessary for BAI2, MT940, ERP pipeline and complex dual-control scenarios.
Third Line: Account Manager
Persistent or strategic issues escalate to the RBC Account Manager and, if needed, Commercial Banking leadership. This is also the correct path for enhancements, volume-driven pricing reviews and migrations between RBC Express and Treasury Manager.
RBC Express Support Hub: Frequently Asked
Where do I find the RBC Express user guide?
How do I reset my RBC Express password?
Who can be a RBC Express Company Administrator?
How do I enrol a new user in RBC Express?
What are the RBC Express Service Centre hours?
Related RBC Express Resources
Sign-in Help
Step-by-step RBC Express sign-in guide with troubleshooting.
Security
Secure Key, TLS 1.3, SOC 2 Type II and fraud controls.
Contact Us
Phone, email and regional office details for RBC Express.
About
History and heritage of RBC Express at Royal Bank of Canada.
User Management
Administer RBC Express users, roles and dual-control.
Transaction Reporting
Run 60-field reports and schedule BAI2/MT940 export.