Reach Out

Contact RBC Express: Phone, Email and Account Manager Support

The RBC Express Service Centre is 1-800-769-2555 — Monday to Friday 8:00am to 8:00pm Eastern Time for general client support, with 24/7 coverage on the same number for urgent wire, payment and fraud matters. International callers reach RBC Express support at +1-416-974-5151. Email support@rbcexpress.at for non-urgent queries or use the Secure Message Centre inside the authenticated portal.

French-language RBC Express support is available on the same number during business hours for Quebec, francophone commercial clients and bilingual teams. RBC operates commercial banking centres in every major Canadian city; the four headline addresses below cover Toronto, Montreal, Vancouver and Calgary.

RBC Express Contact Channels

Pick the channel that matches the urgency and the nature of the RBC Express question.

Service Centre (Phone)

1-800-769-2555
Monday-Friday 8:00am-8:00pm ET for general RBC Express support. 24/7 for wire and fraud. French and English.

International

+1-416-974-5151
Toll number reachable from outside North America for time-critical RBC Express sign-in and payment issues.

Email

support@rbcexpress.at
Non-urgent queries, documentation requests and general RBC Express correspondence. Typical response within one business day.

Secure Message Centre

Inside the authenticated RBC Express portal. Best for transaction-specific questions because the message carries session context for the support agent.

RBC Account Manager

Your named relationship lead for strategic RBC Express conversations, pricing reviews and migrations to Treasury Manager or RBC Capital Markets.

French-language Desk

Bilingual RBC Express advisors available on 1-800-769-2555 during business hours. French-language portal experience at RBC Express en ligne.

RBC Express Support Channels, Hours and Languages

A quick reference matrix for contacting RBC Express across Canada and internationally.

ChannelContactHoursLanguages
Service Centre (general)1-800-769-2555Mon-Fri 8:00am-8:00pm ETEnglish, French
Wire & fraud desk1-800-769-255524 hours, 7 days a weekEnglish, French
International+1-416-974-515124 hours, 7 days a weekEnglish, French
Emailsupport@rbcexpress.atResponse within 1 business dayEnglish, French
Secure Message CentreInside RBC Express portalSame business dayEnglish, French
Account ManagerNamed in treasury services agreementMon-Fri business hoursEnglish, French (regional)

RBC Offices Supporting RBC Express

Physical mailing and meeting addresses across Canada's major commercial centres.

Toronto (Head Office)

Royal Bank Plaza
200 Bay Street
Toronto, ON M5J 2J5
Canada

Montreal

1 Place Ville-Marie
Montreal, QC H3B 2C9
Canada

Vancouver

1055 West Georgia Street
Vancouver, BC V6E 3P3
Canada

Calgary

335 8th Avenue SW
Calgary, AB T2P 1C9
Canada

When to Use Each RBC Express Channel

A short decision guide for matching your RBC Express query to the right point of contact.

Channel Brief

  • Urgent wire, payment or fraud — phone 1-800-769-2555 (24/7).
  • Sign-in, password or Secure Key — phone 1-800-769-2555 (M-F 8:00am-8:00pm ET).
  • Transaction-specific question — use the RBC Express Secure Message Centre.
  • Documentation or general query — email support@rbcexpress.at.
  • Strategic, pricing or product-set review — contact your RBC Account Manager.

Phone for Immediate Impact

Anything that could delay or damage a payment flow — wires in-flight, suspicious activity, account lockout, Secure Key failure — belongs on the RBC Express Service Centre line. The 24/7 fraud desk is particularly well-staffed; do not wait for morning.

Secure Message for Context

Questions that reference specific RBC Express transactions, users or reports resolve faster in the Secure Message Centre because the thread ties to the session record. Useful for reconciliation disputes and BAI2 mapping quirks.

Account Manager for Strategy

Volume-driven pricing reviews, migrations between RBC Express and Treasury Manager, RBC Capital Markets introductions and multi-entity onboarding are Account Manager conversations — not Service Centre calls.

Contact RBC Express: Frequently Asked

What is the best number for a RBC Express wire issue?
Phone 1-800-769-2555 and ask for the wire desk — staffed 24/7. International: +1-416-974-5151. Have the RBC Express payment reference, Client Card and Service Card ready for identity verification.
How do I escalate a RBC Express issue beyond the Service Centre?
Ask for escalation to a product specialist (wires, EFT, reporting, user admin). Strategic matters go to the RBC Account Manager and, when required, Commercial Banking leadership. Every RBC Express escalation carries a case reference.
How do I assign a new RBC Account Manager?
Submit a written request from an authorised signatory on the banking mandate. Contact the current Account Manager or the Service Centre at 1-800-769-2555. RBC confirms the new assignment in writing and updates the RBC Express profile.
Is RBC Express support available on weekends?
Yes for urgent matters — wire and fraud desks are 24/7 on 1-800-769-2555 including statutory holidays. General RBC Express support runs Mon-Fri 8:00am-8:00pm ET; non-urgent weekend queries use the Secure Message Centre.
Does RBC Express support francophone clients?
Yes. Bilingual advisors on 1-800-769-2555 during business hours, primarily based in Montreal and Quebec City. Interface, notifications and reports render in French by user preference. See RBC Express en ligne.

Related RBC Express Resources

Help Centre

FAQ, guides and Knowledge Base for RBC Express.

Security

Fraud reporting, Secure Key and incident response.

Sign-in Help

Step-by-step RBC Express sign-in guide.

About

History and heritage of RBC Express.

Expert Profile

Meet the Senior Director, Treasury & Payments Solutions.

RBC Express en ligne

French-language commercial banking portal experience.

Commercial Banking Portal — Topic Cluster