This is a step-by-step help guide for signing in to RBC Express — Royal Bank of Canada's commercial banking portal. Use this page when a RBC Express user needs a walkthrough of the authentication procedure, a pre-requisites checklist, or troubleshooting for forgotten passwords, lockouts and Secure Key issues. This guide does not host a sign-in form; it explains the sign-in journey so commercial clients and their Company Administrators can support teammates efficiently.
For the actual sign-in entry point, see the dedicated RBC Express Login page. For security architecture behind the sign-in flow, read the RBC Express Security page. For sign-in problems that need live help, phone the Service Centre at 1-800-769-2555.
A complete RBC Express sign-in requires four inputs and one paired device.
The RBC Client Card number identifies the commercial legal entity in the RBC Express platform. It is printed on the welcome package issued by the RBC Account Manager at onboarding.
The Service Card number identifies the individual RBC Express user within the commercial client. Each delegated user has a unique Service Card tied to a permission set and, if required, dual-control thresholds.
Passwords set at activation must be 12+ characters, combine letters, numerals and symbols, and are rotated every 90 days. RBC Express never displays the full password on screen or on any support channel.
Either the RBC Secure Key mobile app on a paired smartphone or a hardware fob issued to higher-risk client segments. The Secure Key challenge is the fourth authentication factor on every RBC Express sign-in.
The canonical RBC Express sign-in flow on a browser or the mobile app.
Navigate to rbcexpress.at/login in a supported modern browser — latest Chrome, Edge, Safari or Firefox — on a trusted device. Verify the padlock icon and that the address bar shows rbcexpress.at before entering any credentials. If the URL looks different in any way, stop and phone the Service Centre at 1-800-769-2555.
Type the RBC Client Card number (identifies the legal entity) and the Service Card number (identifies the individual user) issued during RBC Express enrolment. Both numbers live on the welcome package from the RBC Account Manager. A Company Administrator can re-issue them to an enrolled RBC Express user who has misplaced the package.
Type the password set when the user activated RBC Express. Passwords are 12+ characters and expire every 90 days. The forgot-password flow sits one click away on the sign-in page. Five consecutive failed attempts lock the account until a Company Administrator or the Service Centre releases it.
Open the RBC Secure Key mobile app and approve the push notification with a tap or biometric gesture. Hardware fob users enter the six-digit rolling code displayed on the device. The Secure Key challenge is the fourth authentication factor and the last gate before the RBC Express dashboard opens.
On successful authentication the RBC Express dashboard loads with account summaries, payment queues, FX widgets and notifications scoped to the user's permissions. Idle sessions time out after 15 minutes. The user can sign out manually from the top-right menu at any time.
Quick-reference for the most common RBC Express sign-in obstacles.
| Sign-in Issue | Resolution | Phone Option | Contact Role |
|---|---|---|---|
| Forgot password | Use Forgot Password link; pass Secure Key challenge; set new password | 1-800-769-2555 | Service Centre agent |
| Account locked after 5 failed attempts | Manual unlock by Company Administrator or Service Centre | 1-800-769-2555 | Company Administrator / Service Centre |
| Lost RBC Secure Key | Re-pair mobile app or order replacement fob (1-3 business days) | 1-800-769-2555 (24/7 for fraud) | Company Administrator / Fraud desk |
| Client Card not recognised | Verify with RBC Account Manager; welcome-package re-issue | 1-800-769-2555 | RBC Account Manager |
| Mobile biometric not working | Re-enable biometric in RBC Express mobile app settings after full password sign-in | 1-800-769-2555 | Service Centre agent |
| Persistent session timeout | Check browser cookie settings; clear cache; retry on supported browser | 1-800-769-2555 | Service Centre agent |
Operational hygiene that keeps RBC Express credentials out of attacker hands.
RBC will never send a RBC Express message asking for a full password, a Secure Key one-time code or a Client Card. Any request for those values is phishing. Forward suspect messages to phishing@rbc.com and phone 1-800-769-2555 if credentials were exposed.
Sign in to RBC Express only from devices kept current on OS and browser updates, with endpoint protection enabled and full-disk encryption on. Shared or kiosk devices are poor candidates for commercial banking sessions.
The RBC Express mobile app supports Face ID and fingerprint biometrics after initial pairing. Biometric data never leaves the device; only the pairing token is exchanged with RBC. The Secure Key challenge still applies to high-value approvals.
The dedicated RBC Express sign-in entry point.
Secure Key architecture, encryption and fraud controls.
FAQ, guides and escalation paths for every RBC Express topic.
Enrol, permission and unlock RBC Express users.
Service Centre, wire desk and regional offices.
Biometric sign-in and push-notification approvals.
Commercial Banking Portal — Topic Cluster